When i get these messages, the first question I ask is if they are using a buzztv box and if answer is yes, then I tell them how to change the MAC themselves on their box (on the iptv app actually). This is never really a malicious act, just someone that by chance spoofed that exact MAC and is using it on the system. So then maybe after anywhere from 24 hours up to a few days later, the MAC gets released and the member can then use it.Īll this is because somewhere, somehow, that MAC was spoofed and used on another box.
Then they review it and release the MAC in all cases (long as the picture shows prove of the MAC).
Either way that's is where the picture ends up (in server admins inbox). Only way around this is to have the member send me a picture taken of the MAC showing it on their receiver. At times a member may get a message stating that MAC they are trying to assign to their code 'already excists'
